Latest Lucid IT News
APMG Best Practice Showcase
(May 31, 2010)
Lucid IT and the IT Management College are excited to announce thier partnership with APMG-Australasia and involvement with the inaugural Best Practice Showcase. Visit the event and attend our Birds of a Feather session on Friday 6 August 2010 at the SMC Conference and Function Centre, Sydney.
What is the event about?
The Best Practice Showcase has been run in the UK for seven years and thousands of professionals in project, programme and portfolio management, service management and change management have had their careers enhanced and their organisations invigorated by the knowledge they have gained at this exciting Showcase.
Delegates will be able to choose sessions in either a round table format or join a real life case study presentation. The round table forums will be led by the region's top trainers in PRINCE2®, MSP®, P3O®, ITIL® and Change Management and consultants accredited in P3M3™. The case study presentations will be led by organisations who have instituted these methodologies and will give an honest account of their journey. There will also be key note speakers and opportunities for networking over great food with your peers from across Australia, New Zealand and SE Asia. There is no other event at which such a large number of project, programme and change managers who are qualified or have an interest in learning more about the OGC methodologies, will be gathered together for one day only.
Lucid IT Clients Receive a Discounted Rate
As partners of the event, we are happy to provide our clients with a promo code which discounts the registrations by AU$40. Simply visit the Registration Page and enter the promotional code - LUCID
For more information visit http://www.bestpracticeshowcase.com.au/
Launch of IT Management College
(February 2010)
Hello and Welcome!
This news item serves to inform you about an exciting new development at Lucid IT - the delivery of Best Practice IT Management training under our own brand, the IT Management College!
Our new college will ensure that you continue to receive the high quality training in ITIL, PRINCE2, MSP, COBIT, ISO20000 and many other best practices that you have become accustomed to receiving from Lucid IT over the years.
You training will continue to be delivered by certified trainers, with real-world experience, who live and breathe these frameworks and standards. This has always come through strongly in our course delivery and interaction with our delegates. When you attend a Lucid IT course, you don’t just get training, you get a learning experience!
You will hear much more about this exciting initiative and about the spectacular promotions we will run to celebrate the launch of the IT Management College in the near future – some of which you can see here.
Please take a minute to sign-up for our newsletter for your chance to win a free half-day Integration Workshop – worth over $2,500. You will be the first to hear about breaking news and our exclusive offers.
Please do not hesitate to give us a call on 1300 764 262 to discuss your training requirements.
Yours Sincerely,
Hans Schiphof
Managing Director
Lucid IT Pty Ltd
http://www.itmanagementcollege.com
PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
MSP™ is a Trade Mark of the Office of Government Commerce.
Presentation added:
(September 2009)
Presented at the WA itSMFA branch Seminar
Extracting Value from your ITSM Capability and Building More
Whitepaper added:
(September 2009)
These diagrams were distributed during the itSMF Australia 2009 Conferrence
Presentation added
(September 2009)
Presented at the itSMF Australia Conference 2009.
Presentation added
(September 2009)
Presented at the itSMF Australia Conference 2009
Article Added:
(August 2009)
From itSMFA Winter Bulletin
ITIL V3 Intermediate Training
(October 2008)
Per October 2008 APMG has released some of the ITIL V3 Intermediate Training Syllabi, encompassing the Capability and Lifecycle courses. The remainder of the syllabi and exams will be available from January 2009. The Capability courses are equivalent to the current ITIL V2 Clustered Practitioners in as that they look at the practical capabilities required for operating a particular ‘area’ of the lifecycle (for instance ‘Operational Support & Analysis’). Lifecycle courses focus more on management of a particular Lifecycle phase (Service Operations or Design for instance)
Lucid IT is already providing ITIL V3 courses (the Foundations, Foundations Bridge and Managers Bridge) but much like the roll-out of a new version of software, we (and our training partner ALC Training) have employed the strategy of waiting for the market response and ‘real life road test’ of these new courses.
In Q1 2009 (late February or March) Lucid IT will launch the Operational Support & Analysis (OSA) and Release, Control & Validation (RCV) Capability courses, quickly followed by the other Capability Courses (Service Offerings & Agreements -SOA- and Planning, Protection & Optimization -PPO-) effectively replacing the V2 Practitioner courses.
As per Lucid IT’s existing positioning of ‘value-add’ the new Capability Courses will have a practical approach to the new & extended ITIL V3 theory, providing experienced facilitators and workshops on how to implement the V3 processes (or migrate from V2). Due to the advanced nature of these courses (compared to the Foundations) they will be delivered in a 3-day intensive format with pre- and post-course exercises to prepare the candidates for the V3 Capability Exam.
We expect the ITIL V3 Lifecycle and Managing across the Lifecycle courses (the latter required to obtain the ITIL V3 Expert qualification) to be available in Q2.
Please note that existing V2 Practitioner qualifications may count towards the ITIL V3 Expert qualification, but that V2 Foundations may need to be ‘upgraded’. You can contact either Lucid IT or ALC Training for further questions on which training(path) is suitable for you.
email education@lucidit.com
ITIL V3 FAQs
Lucid IT joins forces with UXC Group
(February 2008)
Lucid IT has recently joined the UXC group of companies. This union with UXC provides a strategic platform from which Lucid will grow its consulting and education capabilities. Additionally, the IT solutions and service providers in UXC’s broad portfolio will be able to add significant value to their customers through our IT Service Management and Project Management capabilities. Lucid IT maintains its position as an independent trusted advisor through UXC’s proven approach to maintaining the independence of its many IT brands, some of whom openly compete in the marketplace.
“We have established a very large footprint in the IT Service Management market in recent years” said Hans Schiphof, Managing Director, “and we look forward to expanding further on this with the financial backing and established presence of the UXC Group. We are now ready to take on the next phase in our lifecycle and compete for larger IT Management transformation projects.”
David Favelle, Consulting Director, added “By harnessing and integrating IT management best practices we are leading the way in how IT consulting firms can engage with their customers. Customers embrace our approach because of the significant value we add to these best practices and the holistic way we co-create achievement of their improvement goals. Joining UXC will allow us to add value across the IT Service Lifecycle. We expect this to accelerate our growth and contribute to the growth of our major partner, ALC Training”.
UXC highly values the Lucid IT Asia presence and will give its full support to Harold Petersen, Lucid IT Director, Asia, in his efforts to expand our consulting and education footprint in South East Asia..
Lucid IT will continue to trade under our own name and maintain the strong brand that our customers are so familiar with. We will continue to look after our customers and provide them with the independent advice they have grown to trust over the last six years.
We would also like to emphasise that our customers now have the choice to use Lucid IT in areas where we would previously not have been considered – the financial backing and the breadth of expertise across the UXC group will provide many new opportunities. At the same time, our company and our brand remain the same. Our customers can still enjoy the same “old” Lucid IT experience that they have grown accustomed to.
The Directors of Lucid IT would like to thank our customers, our partners and our colleagues for their trust in us and we look forward to continuing our exciting journey as a member of the UXC group of companies.
Additional news:
ARNCRN Australia
UXC
COBIT Course
(January 2008)
This 3-day course provides a foundation level understanding of the COBIT Governance Framework for IT. It covers the need for an IT control framework and how this is addressed by COBIT, and leads to the official COBIT Foundation Exam organized under the umbrella of ISACA.
The elements of the COBIT Framework are explained using practical examples and real world scenarios. You will learn about IT governance issues that are affecting organizations globally and how COBIT addresses the need for sound IT governance practices with a globally accepted IT control and governance framework.
The course will step through the components of the COBIT Framework, both at a general conceptual level, and then with an “in depth” analysis of two specific Control Processes. Questions and exercises based on the experience of the instructor and students will help you learn how to apply COBIT in practice. Additional subjects are COBIT Online, COBIT and other best practice methodologies and an overview of Val IT.
View COBIT course brochure PDFITIL Version 3
(June 2007)
You may have heard about ITIL Version 3 – what is it and what does in mean for you?
Lucid IT is preparing a considered and practical response that makes sense once all the relevant information is at hand. We will conduct information sessions in various formats, and support industry events, upon the release of ITIL3: what’s in it, but importantly, how does it affect your ITSM investment? We will let you know via our website, by email, or by word of mouth.
Rest assured that Lucid IT will maintain its leading position with upgraded Consulting and Training services – we are working on it!
FAQs
View Opinion
Lucid IT launches office in Asia
(December 2006)
We take this opportunity to bring you the news that Lucid IT is opening it’s first office outside Australia – in Singapore. This recognizes our growing business in Asia, and Singapore will serve as a hub to also provide consulting and training services in Malaysia and Hong Kong. Exciting times!
Lucid IT Launches the LITMAS Service
Lucid IT is pleased to announce the launch of a holistic IT process maturity assessment service named "LITMAS" (Lucid IT Maturity Assessment Service). This encompasses the range of disciplines required for the effective and efficient management of IT. The service uses a Capability Maturity Model approach for processes and also includes Cultural and Structural assessment so that process improvement initiatives can address organisational issues.
PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
MSP™ is a Trade Mark of the Office of Government Commerce.
P3O® is a Registered Trade Mark of the Office of Government Commerce