Latest ITIL V3 News

ITIL V3 Intermediate Training

(October 2008)

Per October 2008 APMG has released some of the ITIL V3 Intermediate Training Syllabi, encompassing the Capability and Lifecycle courses. The remainder of the syllabi and exams will be available from January 2009. The Capability courses are equivalent to the current ITIL V2 Clustered Practitioners in as that they look at the practical capabilities required for operating a particular ‘area’ of the lifecycle (for instance ‘Operational Support & Analysis’). Lifecycle courses focus more on management of a particular Lifecycle phase (Service Operations or Design for instance).

Lucid IT is already providing ITIL V3 courses (the Foundations, Foundations Bridge and Managers Bridge) but much like the roll-out of a new version of software, we have employed the strategy of waiting for the market response and ‘real life road test’ of these new courses.

In Q1 2009 (late February or March) Lucid IT will launch the Operational Support & Analysis (OSA) and Release, Control & Validation (RCV) Capability courses, quickly followed by the other Capability Courses (Service Offerings & Agreements -SOA- and Planning, Protection & Optimization -PPO-) effectively replacing the V2 Practitioner courses.

As per Lucid IT’s existing positioning of ‘value-add’ the new Capability Courses will have a practical approach to the new & extended ITIL V3 theory, providing experienced facilitators and workshops on how to implement the V3 processes (or migrate from V2). Due to the advanced nature of these courses (compared to the Foundations) they will be delivered in a 3-day intensive format with pre- and post-course exercises to prepare the candidates for the V3 Capability Exam.

We expect the ITIL V3 Lifecycle and Managing across the Lifecycle courses (the latter required to obtain the ITIL V3 Expert qualification) to be available in Q2.

Please note that existing V2 Practitioner qualifications may count towards the ITIL V3 Expert qualification, but that V2 Foundations may need to be ‘upgraded’. You can contact us for further questions on which training(path) is suitable for you.

email education@lucidit.com

ITIL Version 3 Foundation and Managers Bridging Training Available

(January 2008)

Lucid IT currently delivers the ITIL version 3 Essentials (Foundation certification), Foundation Bridging and Managers Bridging courses.

We are expecting the ITIL version 3 Capability and Lifecycle Intermediate courses to be released from Q4, 2008. The Capability courses are equivalent to the current ITIL V2 Clustered Practitioners in as that they look at the practical capabilities required for operating a particular ‘area’ of the lifecycle (for instance ‘Operational Support & Analysis’). Lifecycle courses focus more on management of a particular Lifecycle phase (Service Operations or Design for instance).

ITIL version 3 will not offer a particular course to achieve its highest qualification. Instead people obtain this qualification by collecting credits through the Foundation certification, either the Capability or the Lifecycle courses and an overarching ‘Managing across the Lifecycle’ qualification. When enough certification points are achieved, the candidate will receive the ITIL version 3 Expert qualification.

Existing ITIL V3 Service Managers can obtain the ITIL V3 Expert qualification by completing the Managers Bridging courses, a single, 5-day course.

Over and above this there will be an ITIL version 3 Managers qualification, but details on how to obtain this are yet unknown (but will most likely require practical experience and some kind of assessment).

ITIL Version 3

(June 2007)

The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 20 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.

Joining the ITIL club, admits an organisation to a consistent and comprehensive approach to service management ranging from software products to consultancy, training and qualifications. The common approach brings with it a common language of ITIL terms, which permits easier understanding of suppliers and products.

ITIL Version 3 adopts a greater business focus for IT because IT assets are integrated with the Business Strategy and Business Outcomes. ITIL Version 3:

• Is positioned as a Practice in the IT services business
• Uses a Service Lifecycle that engages across, and beyond, the enterprise
• Allows a synergy with other best practices e.g. COBIT, CMMI

The books in ITIL V3 describe the Service Lifecycle:

• Service Strategy: Policies and objectives
• Service Design, Transition, & Operation: Progressive stages that represent change & transformation, new and changed services
• Continual Service Improvement: Learning and improvement